CIRM:

Delivering Products & Services

Introduction

Delivering products and services defines the methods that companies use to produce and deliver the goods and services that they provide to their customers. Various business processes are required for an enterprise to deliver products and services that meet customer satisfaction. Through an integrated process the value-added objection is managed.

Target Group

This certification program is beneficial for Project Managers, Team Leaders, Aspiring Managers, Operation Staff, Consultants, Management, or other Professionals seeking to improve their decision-making abilities.

Course Objectives

Understand how to integrate systems, approaches, and strategies to make the transition from concept to product and from customer expectation to product delivery. This module also covers the integrated planning and control of all resources and business processes in the supply chain required to deliver products and services to customers.

Duration

5 Days / 30 Hours

Entry Requirements

Minimum of 5 years in SCM, standard 10 or have obtained the certificate in Supply Chain Management.

Key learning points

	Identification of the delivery strategy: Components of customer satisfaction, Recognition of constraints, Strategic implications, Desired results
	Execution and assessment: Resource planning, Operations, Post-sales support
	Continuous improvement: feedback, recognizing gaps between capabilities for delivering products and services and needs of customers, managing dynamics

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