TQM and SPC

AGISTIX CC

YOUR PARTNER IN SUPPLY CHAIN EDUCATION

TOTAL QUALITY MANAGEMENT and STATISTICAL PROCESS CONTROL

Introduction

TQM & SPC have been introduced into a vast number of companies around the world in the last two decades.

This course covers the basic ideas or principles behind TQM and SPC techniques. It deals with the philosophy of TQM and provides the learner with a set of tools to implement a quality control system.

Target group

This module is intended for practitioners in the industry and offers insight into the quality management arena. It is beneficial for production managers, production planners, engineers, purchasing staff, production supervision accounting or any functional area of a manufacturing organisation intending to formalise their knowledge of TQM and SPC.

Course objectives

To introduce candidates to the concepts of TQM and SPC. To develop personnel right across the organisation so that they are able to take part in implementation projects.

Duration

5 Days / 30 Hours

Entry requirements

Basic numerate and literate in English. Experience of industrial environments.

Key learning points

Introduction

To obtain a basic understanding of the terms Total Quality Management & SPC

Basics Concepts of TQM

	To implement a Plan/Do/Check/Act process.
	To lead a quality circle.
	To lead a brainstorming session.
	To construct a cause and effect diagram.
	To conduct quality of exercise.

Problem Solving Tools

	Trend chart
	Pareto analysis
	Flow chart
	Scatter diagram
	Run chart
	Histogram
	Bar chart
	Control chart
	Fishbone diagram

SPC

Variables charts are covered. Deals with attributes, a different kind of quality measurement. Discusses capability analysis and explains the concepts of total quality management and continuous improvement.

	Basic Principles
	Frequency Histograms and check sheets
	Variable control charts
	Attribute control charts
	Machine and Process Capability
	Quality Problem-Solving Tools
	Elements of a Total Quality Management System

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TOTAL QUALITY MANAGEMENT and STATISTICAL PROCESS CONTROL

Introduction

Target group

Course objectives

Duration

Entry requirements

Key learning points

SPC

Send mail to jan@magistix.co.za with questions or comments about this web site. Copyright © 2005 Magistix cc Last modified: April 13, 2005

Send mail to jan@magistix.co.za with questions or comments about this web site.
Copyright © 2005 Magistix cc
Last modified: April 13, 2005