Supervision

AGISTIX CC

YOUR PARTNER IN SUPPLY CHAIN EDUCATION

WHAT EVERY SUPERVISOR SHOULD KNOW

Introduction

This course prepares the student for supervisory capacity.

Target Group

The course is targeted at supervisors, team leaders, facilitators and those aspiring to become supervisors or with supervisory potential.

Course Objectives

It’s objective is to equip the supervisor with the knowledge to carry out his/her function. Distinguish the difference between a supervisor’s work environment and that of his/her management. Exercise control over people and processes., and manage information and problem solving. Organize and train staff, and understand employee appraisal and performance. Explain the processes of communications, and describe effective methods for handling and preventing grievances. Describe the principle of productivity and work measurement

DURATION

5 Days / 30 Hours

Entry Requirements

There are no formal qualifications for entry onto this course, although a candidate must have basic numeric skills.

SUPERVISORY MANAGEMENT

The Supervisor’s Role in Management

Coping with your Unique Environment

Supervision and the Management Process

PLANNING AND CONTROL

Making Plans and Carrying out Policy

Exercising Control Over People and Processes

Managing Information and Solving Problems

ORGANIZING, STAFFING AND TRAINING

Organizing an Effective Department

Staffing with Human Resources

Appraisal of Employee Performance

Training and Developing Employees

ACTIVATING THE WORK FORCE

Motivating People at Work

The Art and Science of Leadership

Effective Employee Communication

MANAGING PROBLEM PERFORMANCE

Counseling Troubled Employees

Converting Complaints and Conflict into Cooperation

How and When to Discipline

IMPROVING DEPARTMENTAL PRODUCTIVITY

Improving Productivity and Innovation

Building a Higher Quality of Performance

Controlling Costs and Budgets

LEGAL CONCERNS OF SUPERVISION

Equal Opportunity Under the Law

Employee Safety and Health Under OSHA

The Supervisor’s Role in Labour Relations

PERSONAL DEVELOPMENT PORTFOLIO: TOWARD MASTERY OF YOUR JOB

Taking Charge of Your Career

Managing Job-Related Time

Coping with Stress

Moving Up in Your Organization