Operations Management
1. Operations and Productivity.
2. Operations Strategy for Competitive Advantage.
3. Operations in a Global Environment.
4. Forecasting.
II. DESIGNING OPERATIONS.
5. Design of Goods and Services.
6. Managing Quality.
Statistical Process Control.
7. Process Strategy and Capacity Planning.
Operations Technology, the Internet, and ERP.
8. Location Strategies.
9. Layout Strategy.
10. Human Resources and Job Design.
Work Measurement.
III. MANAGING OPERATIONS.
11. Supply Chain Management.
E-Commerce and Operations Management.
12. Inventory Management.
Just-in-Time Systems.
13. Aggregate Planning.
14. Material Requirements Planning (MRP).
15. Short-Term Scheduling.
16. Project Management.
17. Maintenance and Reliability.